PS5 Internet Connection Failed – 7 Easy Ways to Fix
Dave Francis / December 6, 2023
Are you facing internet connectivity issues between your PS5 video gaming console and home WiFi network? Do you often get the error message saying “Can’t connect to the internet” in an attempt to add PS5 to your Netgear extender WiFi network? Don’t worry! This blog will reveal 7 techniques that will help you fix the PS5 internet connection failed problem.
Before You Start – Check the WiFi Connection Steps
We’ll head over to troubleshoot the issue later. But, let us first focus on the steps that will help you check whether you’ve used the correct steps to connect your PS5 to the internet or not.
Access the PS5 console and select SETTINGS.
Move to NETWORK > SETTINGS.
You need to select the SET UP INTERNET CONNECTION option.
Select the network (Netgear extender SSID) you want to join.
Adjust the settings and save them.
Note: This is to inform you that PS5 consoles support IPv6 network connections. If your home networking device (Netgear extender) is configured with the router to use IPv6-only network connections, you are suggested to change the router’s settings to IPv4. The reason being, PS5 gaming consoles do not support IPv6-only network connections.
Solutions: PS5 Internet Connection Failed
If you can’t connect your PS5 gaming console to the internet even after following the correct steps mentioned above, then the tips given below might help you out.
Confirm the WiFi Password: There’s a possibility that the WiFi password you are using to connect your PS5 to the Netgear extender network is incorrect. You must know that in order to add a WiFi device to the home network, usage of the correct WiFi password is mandatory. In case you are not familiar with the WiFi password of the extender, you can check the same by accessing the Wireless Settings on the Netgear extender setup wizard.
Restart Your Extender and PS5: You can restart your PlayStation console as well as the Netgear extender if the PS5 internet connection failed issue is still troubling you. For this, you have to unplug both devices, keep them in the resting position for 10-15 minutes and power them up again. Lastly, reattempt to connect them, and check if you can connect your PS5 to the internet or not.
Bring PS5 Closer to Netgear Extender: The basic functionality of communication between two WiFi devices depends too much on the distance separating them. There is a chance that the WiFi signals emitted by your range extender aren’t able to reach the PS5 console. Thus, we advise you to bring both devices a little closer. Additionally, be sure that there are no physical impedances.
Disconnect Other Devices from WiFi: Perhaps, there are too many devices connected to the WiFi network of your Netgear range extender due to which there is no room for PS5. The best possible solution that you can follow in this case is to disconnect a few WiFi devices connected to the extender’s network. Use hardwired connections wherever possible. This will reduce the WiFi network traffic.
Update the PS5: An outdated version of the PlayStation console’s firmware can also create the PS5 internet connection failed issue. To get things in your favor, we advise youto upgrade the firmware of your gaming console right away. It can be done with the help of a USB drive. Simply download the PS5 update file on the computer and save it on the USB drive.
After that, connect the USB to the PS5 and press the Power button for 7-10 seconds. Your PS5 will enter the safe mode. Attach a dual-sensor controller to your gaming station and press the PS button. After that, you need to select the Update System Software option on the gaming console menu. Select the USB drive and go through the on-screen prompts.
Remove Signal Interference: If your gaming console or Netgear extender is surrounded by WiFi interference-creating factors, then also you can face internet connectivity issues. Thus, we suggest you ensure that your extender and gaming console are away from devices that operate through electromagnetic induction, water-carrying objects, and those with metal finishing.
Reset PS5: If you are still facing the PS5 internet connection failed issue, then it is high time that you reset it. It has been noticed that some serious errors stop the PlayStation from connecting to the internet. To complete the reset process, go to PS5 settings and click SYSTEM SOFTWARE. Thereafter, choose RESET OPTIONS and click RESET DEFAULT SETTINGS. You might be asked to enter the console’s restriction password. If it hasn’t been changed by you, input 0000 and start the reset process.
That’s all you can do to fix the PS5 internet connection failed issue. We are hopeful that you will be able to connect your PS5 to the WiFi network of your Netgear extender and hence the internet. However, do not forget to check if you have blocked access to PS5 from your main router. Otherwise, your efforts will keep failing.
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