Can’t Access Netgear R7960P Dashboard After Update: Fixed

Can’t Access Netgear R7960P Dashboard After Update: Fixed

We all know it is utterly important to keep our networking devices updated to keep getting maximum output. The entire purpose of updating the firmware is to enhance the overall performance of the device. Now imagine you updated the firmware on your Netgear R7960P to add latest features, fixing bugs, add more security, etc. But after updates, you are unable to access the admin dashboard. If it happened with you either, then this article is all you need to come out of this mess. Thus stick to reading.

Netgear R7960P Issues After Firmware Update: Resolved

It so happens at times that right after the Netgear router is updated with the latest firmware, users report that the device begins giving trouble such as not working. Some users mention that they can’t access the admin dashboard. There can be various reasons behind this. Let us see how to fix the issue of not being able to access the Netgear admin dashboard after the firmware update.

1. Power Cycle Netgear R7960P Router

Whether it is the web-based interface or the Nighthawk app that you are using, if you can’t access the dashboard using any method, then technical glitches are to be blamed. It is very common that temporary technical glitches appear with Netgear devices. The best remedy for such glitches is the power cycle process. If you are wondering what a power cycle is, then let us tell you that a power cycle is intended to give some rest to the device such that some minor temporary issues with it get fixed. So to power cycle the Netgear router, here is what is needed to be done:

  • Get to your Netgear R7960P and turn its power button off.
  • Remove the power cable from the power socket.
  • Now, disconnect any cable that is connected to it.
  • After waiting for a couple of seconds, reconnect all the cables in exactly the same manner.
  • Replug the power cable into the power socket.
  • Toggle the power button again.

Now the Netgear router will boot up and the LEDs on it will get settled after some time. When you see that the device is booted up completely, try accessing the admin dashboard either by using the or Nighthawk app. Are you successful this time? No? Well, there are more troubleshooting hacks that you can try to get this fixed.

2. Check Cables

By checking the cables, we mean to check every single cable connected to the Netgear R7960P.

Begin by having a good look at the power cable. Check it for any damages. Perhaps it is worn out and so the device is not receiving a proper power supply. While doing so, also check the power socket it is connected to. Replace the power cable or connect the device to some other power socket if you see anything erroneous here.

After you are done with it, check the Ethernet cable that is establishing the connection between the router and the modem. If it is damaged then replace it right away. If it is not securely connected to the device then disconnect it first and then reconnect by inserting it properly into the respective ports on both networking devices.

Once you are done making checks and changes, see if the issue gets fixed. If you are still unable to access the dashboard, then we suggest you not waste any more minutes and check the next hack.

3. Fix Web Browser

In case you are using the web address to log in to the Netgear R7960P to get to the dashboard, then maybe this web browser that you are using is the reason behind you getting trouble accessing the admin dashboard. First things first, get to its settings and flush out the cache, cookies, and browsing history. After that, update the browser to the latest software version. Apart from this, try using some other browser to do the job. Fixing the web browser should help you out to access the Netgear router login page using the web-based interface.

4. Update Nighthawk App

If it is the Nighthawk app that you are putting to use to get to the admin dashboard, then an outdated version of the app can also stop you from doing what is intended. So, what are you waiting for? Open the Play Store or the App Store and get the Netgear Nighthawk app updated. Right after it is updated; launch it to access the Netgear login page to reach the Netgear Genie page or the dashboard.

5. Reconfigure Netgear R7960P

Sometimes by using the incorrect firmware update process or due to power failures, the firmware gets corrupted, which can hamper the login process. Thus, reconfigure your device and update the firmware again. You can refer to the user manual to know the configuration steps. After you have set up your device, update the firmware either by using the web-based interface or by using the Nighthawk app. While updating firmware this time, double-check the stable power supply to the router. Also, ensure downloading the firmware version for the Netgear R7960P and not for any other Netgear router model number.

Need More Help?

Although the above-mentioned troubleshooting hacks suffice for resolving the Netgear R7960P login issues, if you are still not able to get rid of them, then consider getting in touch with our expert technical team to help you out.

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